Dear Customer,
We at Rullart.com believe that customer service is the corner stone of our entire business. We try our best to avoid any issues that may arise during your shopping experience with us, therefore we made sure that all our policies are transparent and simple to understand and if you need any clarification please do not hesitate to contact us directly.
Return & Exchange Policy
You have the right to return or exchange items purchased from Rullart.com, within 14 calendar days of purchase through our shop in AL HAMRA LUXURY CENTER under the following conditions:
- A receipt must be present with any item you wish to exchange or refund.
- Returned or exchanged items must have a manufacturing defect that cannot be repaired without compromising the items quality, fiddle or does not match the specifications stated on Rullart.com.
- Returned items must be in their original packaging (new).
- Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
- Purchases that include chocolates or fresh flowers cannot be refunded or exchanged.
Note:
- You have the right to receive your refund for returned items in the same form of payment made at time of original purchase (applies to cash and debit cards / KNET).
- Refunds for purchases made by credit card are subject to a 2.5% deduction from total refund amount, as transaction fees apply.
- Refunds for purchases made by TABBY are subject to a 7% deduction from total refund amount, as transaction fees apply.
Privacy Policy
1. Introduction
Welcome to Rullart! This privacy policy outlines how we collect, use, and protect your personal information. By using our app, you agree to the terms and practices described in this policy.
2. Information We Collect
When you use Rullart, we may collect the following information:
- Email address: We collect your email address when you add a product to the cart, mark it as a favorite, or make a purchase.
- Address: We collect your address when you make a purchase.
- First name, Last name: We collect your first and last name when you make a purchase.
- Contact number: We collect your contact number when you make a purchase.
3. How We Collect Information
We collect information through the following methods:
- When you add a product to the cart or mark it as a favourite in the app.
- When you make a purchase through the app.
4. Use of Information
We use the collected information for the following purposes:
- To enhance your shopping experience.
- To process and fulfil your orders.
- To communicate with you regarding your orders and provide customer support.
5. Disclosure of Information
We may disclose the collected information to:
- Third-party service providers to facilitate order fulfilment and delivery.
6. Your Choices
You have the following choices regarding your information:
- You can update your email preferences in the app settings.
- You can update your address and contact information in the app.
7. Security
We implement security measures to protect your personal information, including encryption and secure protocols.
8. Changes to Our Privacy Policy
We may update this privacy policy, and the date of the last update will be reflected at the top.
9. Contact Information
If you have any questions or concerns about our privacy practices, please contact us at support@rullart.com.
Rullart values your privacy and understands your right to control your personal information. This Data Deletion Policy outlines the process for requesting the deletion of your personal data collected by Rullart through our app.
What data can you request to be deleted?
You can request the deletion of the following personal data:
Email address
Name
Address
Contact number
Any other personal information you have provided through the app
Please note: We may not be able to delete all of your data if it is required by law or for legitimate business purposes, such as completing transactions, resolving disputes, preventing fraud, or complying with court orders.
How to request data deletion:
To request the deletion of your personal data, please visit our website's contact page:
In your request, please clearly state your intention to delete your Rullart account and all associated personal data. Be sure to include the email address you used to register with the app.
What happens after you submit your request?
Our customer support team will review your request and process it within a reasonable timeframe, usually within timeframe of 30 days. Once your data is deleted, you will receive confirmation via email.
Important information:
Deleting your data will permanently remove it from our system and make it inaccessible to you.
Deleting your data will also deactivate your Rullart account and you will no longer be able to use the app.
If you have any outstanding orders or transactions, they may not be completed after your data is deleted.
We are committed to protecting your privacy and ensuring you have control over your personal information. We encourage you to review this Data Deletion Policy regularly for any updates.
This policy is effective as of 10 April 2023.
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